Last weekend, while Guests were riding Splash Mountain at the Magic Kingdom, one of the ride vehicles started to sink.
Park officials delayed the opening of the iconic attraction the next day* due to an incident that occurred the day before.
In an interview with OrlandoHols.com, guest Skyelar Ingersoll (Ingersoll), who was on the ride at the time of the incident, told the publication the following:
“We were almost at the end of the ride. We started to notice the boat taking on water after the final drop. Towards the end, the log stopped and it got stuck. We waited for a while but the log started sinking and filling with water, it was then that we jumped out. As soon as we stepped out the whole log was pretty submerged underwater.”
During the interview, Ingersoll questioned the actions of the Cast Member who dealt with the incident on the ride. She stated the following on this particular subject:
“The Cast Member that came to evacuate us was very unprofessional and lectured us about staying in the boat, even though it clearly wasn’t safe for us to stay seated in a boat that was submerging. We spoke with management staff and staff at guest relations and they were very professional but the initial Cast Member was neither helpful nor professional.”
Ingersoll’s tweet on the incident can be found below:
In our opinion, it’s crucial to bear in mind that this was a unique incident which the Cast Member probably hasn’t dealt with before, or been specifically trained for.
At the end of the day, Cast Members do everything they can to deal with all situations that occur daily. It’s vital to keep in mind that every single Walt Disney World is trained to deal with a number of situations, however they can sometimes be caught off-guard, particularly when something like this situation occurs.
H/T Inside The Magic
*Testing ride vehicles,