Disneyland has started to send out cancellation emails to guests who have reservations through the 26th September.
As Disneyland waits for the state of California’s approval to reopen, the resort has once again started to send out emails to guests who had visits booked through the 26th September.
Disney is asking guests to either cancel or alter their resort reservation for a later date. Here’s an example of the email being sent out to guests:
We are sorry to inform you that your upcoming visit to us will be impacted by several closures. We recognise that the COVID-19 situation is constantly evolving, and there are many factors that are helping us to determine the timing of when various aspects of our business will reopen in a responsible way.
Disneyland Park and Disney California Adventure Park remain closed and will reopen at a later date, pending state and local government approvals. The Hotels of the Disneyland Resort are also closed and will reopen at a later date. Given this unprecedented situation, we appreciate your patience and understanding as we navigate through this process as responsibly as we can.
Unfortunately, this means we are unable to accommodate your upcoming hotel room reservations. If you have already modified or cancelled your upcoming Disneyland Resort hotel room reservation or Walt Disney Travel Company vacation package, no further actions needs to be taken.
To provide additional flexibility, we are waiving Disney-imposed change and cancellation fees up to the date of check-in for reservations with arrivals through September 26th, 2020.
If you are unable to reach us before your check-in date for such a time period, you will not be penalised or assessed Disney-imposed fees for cancelling your Disneyland Resort hotel room reservation or Walt Disney Travel Company vacation package after your check-in date.
Note that some package components are non-refundable and subject to third-party operator cancellation policies.
You should work directly with any third-party operators you have used to book any parts of your vacation package that were not booked through the Walt Disney Travel Company, including flights, travel protection and car rentals.
To cancel or modify your reservation, please contact the Walt Disney Travel Company at (714) 520-5050 between the hours of 7:00pm (PST) and 9:00pm (PST), 7 days a week. If you are a Canada resident, please call (800) 496-6337.
If you originally booked through a Travel Professional, please reach out to them directly if you have questions or would like to reschedule.
We do anticipate heavy call volume and appreciate your patience as we work hard to respond to all inquiries.
Disney Destinations, LLC”
California Governor Gavin Newsom recently said “progress is being made” on plans to reopen state theme parks, however, an opening date for Disneyland Resort’s theme parks has not been revealed.
Blog Mickey sources suggest that Disneyland is targeting a late-September reopening, however, plans have not been finalised.
It’s possible that Disneyland and the state of California could make an announcement this week after the Governor said that theme park operators are working through the details. Disney has said that they’re “ready to go” whenever they receive the go-ahead from the state.
Stay tuned to Orlando Theme Park Zone for further updates.
H/T Blog Mickey