Home Hotels & Resorts Guests Reportedly Asked Not to Use Any Wall-Mounted Beds at Disney’s Riviera...

Guests Reportedly Asked Not to Use Any Wall-Mounted Beds at Disney’s Riviera Resort as Issues Continue

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It’s been almost a week after the sofa beds (aka Murphy beds) at the recently-opened Disney’s Riviera Resort (Riviera Resort) were declared “out of order” following an accident where a bed collapsed and fell on top of a guest, a new issue has come to light at the resort.

Guests staying at Riviera Resort’s Disney Vacation Club (DVC) villas have been asked not to use their wall-mounted beds, specifically the larger pull-down convertible sofa beds. Signage was reportedly put in the villas and messages were left via voicemail in each villa warning guests of the situation, according to DVCNews.com.

This affects guests staying in Tower Studios especially, where the only bed in a queen-sized pull-down. According to DVCNews’ Tim Krasniewski, a guest reported that they were moved to a one (1)-bed villa around midnight on the 24th December, 2019.

Other guests were able to stay in their rooms, accommodated with air mattresses provided by Riviera Resort, whilst other guests had the pull-down bed’s mattress placed on the floor.

The issue is expected to be resolved as quickly as possible from resort maintenance. Reportedly, Riviera Resort management has already reached out to some guests with compensation, as well as a promise that the situation will be resolved within 48 hours.

Stay tuned to Orlando Theme Park Zone for more on this developing story.

Source: DVCNews

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