Home Walt Disney World Resort Disney Genie+ Walt Disney World Tries to Temper Guest Expectations of Disney Genie+ Service

Walt Disney World Tries to Temper Guest Expectations of Disney Genie+ Service

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In a recent update to the Walt Disney World website and the My Disney Experience app, Disney is trying to manage guest expectations with regards to its Disney Genie+ service (via Scott Gustin).

In the updated description on My Disney Experience and website, Disney suggests that guests can expect to use Lightning Lane entrances for two or three attractions per day with the service. The updated description can be read below (bolding shows update):

“When you take your day to the next level by purchasing Disney Genie+ service, you may choose the next available arrival window for Lightning Lane entrances at select attractions and entertainment.

This unique service lets you use our Lightning Lane entrance at select attractions and experiences at Walt Disney World theme parks. On average, guests can enter 2 to 3 attractions or experiences per day using the Lightning Lane entrance if the first selection is made early in the day.

You can enjoy a Disney Genie+ Lightning Lane entrance once per day. If you’d like to re-ride an attraction or see a certain show again within the same day, you are welcome to use our regular standby line.”

Walt Disney World Website

The change comes at a time when guests are becoming frustrated with the service, particularly in relation to the availability of Lightning Lane return times. As more guests use Disney Genie+, the functionality of the service has clearly deteriorated. The wording in the updated description suggests that Disney has received some negative feedback regarding the Disney Genie+ service, and is attempting to clarify its use.

Priced at $15 a person, per day, the service provides skip-the-line access to over 40 Walt Disney World attractions or experiences. The problem is that guests have to book a return window to use the service at an attraction or experience. With a large number of guests able to skip the line at each attraction, Disney Genie+ ironically becomes less useful the more guests use it.

Disney has always said that they would never “sell-out” of “Disney Genie+ sales” per day. However, access to attractions will be limited. By attempting to lessen the expectations of guests, it would seem to us that Disney is hoping that guest feedback will increase…should a guest be able to ride four more attractions in a day.

By attempting to manage the expectations of guests, it would seem to us that Disney is hoping that guest feedback will increase…should a guest be able to ride four more attractions in a day.

Stay tuned to Orlando Theme Park for more Orlando theme park-related news and information.

H/T Blog Mickey, AllEars.net

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