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Remembering When: Walt Disney World Guest Punches Cast Member After Not Having Fastpass for The Twilight Zone Tower of Terror


Back in July 2019, a Walt Disney World guest who was angry she didn’t have a FastPass for The Twilight Zone Tower of Terror at Disney’s Hollywood Studios ended up punching a Disney World Cast Member in the face and started pushing buttons that could have affected the ride.  

According to the Orlando Sentinel, the 23-year-old woman from Chicago wasn’t charged. The Orange County Sheriff’s Office report stated that the Cast Member didn’t want to press charges.

The incident started in the evening of the 13th July, 2019. The Chicago woman and her group became upset their FastPasses weren’t valid for the popular attraction at Disney’s Hollywood Studios.

The incident happened in the pre-show area where guests are ushered into the spooky library to watch The Twilight Zone host Rod Serling’s introduction.

A 23-year-old Disney World Cast Member offered to help them with the FastPasses, but the group only became angrier.

On her podium phone, the Cast Member called for a supervisor to request security. That’s when the 23-year-old Chicago woman “began pushing buttons on her ride podium,” the report stated.

The Cast Member asked the guest to stop, but after being ignored she pushed the guests hands away from the buttons. The report stated that Cast Member was then punched in the face and the scene escalated.

“The family continued to yell profanities and record her with their phones,” the report stated. The woman and her group left the attraction as the Cast Member spoke with security. However, they were soon found by security.  

When the Sheriff’s office responded to the call, the Cast Member’s eye was swelling, although she declined treatment.

Disney issued the Chicago woman a lifetime ban.  

Stay tuned to Orlando Theme Park Zone for more Remembering When articles.

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