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Disney Cruise Line Carefully Monitoring Coronavirus Outbreak


Update: During embarkation check-in, DCL is checking every page of every passport. In San Juan, DCL is placing a red sticker on the passport to confirm that the holder has not been to China.

Original Post: Disney Cruise Line (DCL) has started emailing travel agents with important information regarding the Coronavirus outbreak in advance of their clients’ cruise vacations. Read the email in full below:

“At [DCL] nothing is more important than the well-being of our guests and crew members. Therefore, we want to provide you with some important information in advance of your clients’ cruise vacation.

Due to the novel Coronavirus first identified in Wuhan, China, the U.S. State Department has issued a Level 4 Travel Advisory recommending no travel to China. [DCL] is carefully monitoring the latest information about this situation and is in close contact with local, state, national and international health agencies for information and guidance.

[DCL], along with the other members of the Cruise Lines International Association, has further enhanced the screening process for guests and crew members boarding cruise ships. In an abundance of caution and given the unique environment of a cruise ship, guests and crew members who indicate they have travelled from or through mainland China in the past 14 days will not be able to board.

If your clients or a member of their stateroom party have travelled from or through mainland China or have been in direct physical contact (having cared for, lived with, or had direct contact) with someone who has a confirmed or suspected case of novel Coronavirus within 14 days prior to the start of your cruise vacation, please contact us at 1-866-325-2112 or 407-566-3510.

[DCL] employs rigorous sanitation standards and consistently receives among the highest scores on public health inspections.

We also have a comprehensive plan that outlines protocols for managing this type of situation and closely follow the guidance of public health officials. For the most up-to-date information and a list of everyday preventive actions you can take to avoid the spread of germs, visit the Centers for Disease Control and Prevention (CDC) website, www.cdc.gov.

We look forward to your clients’ arrival and appreciate your cooperation and understanding regarding the importance of these added measures.”

Disney rolled out a revised Embarkation Health questionnaire specifically asking about recent travel to China just this week.

Source: Disney Cruise Line Blog

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