Whilst Magic Kingdom Cast Members (MK CMs) are used to phase capacity closures and enormous holiday crowds, add technical difficulties into the frame and MK CMs ARE IN TROUBLE!
Today at the Magic Kingdom, technical difficulties at the park’s entrance touch points led to a large crowd of backed up guests all along the Monorail ramp and ferry docks.
Issues with My Disney Experience led to a full stop of the guest entry process, leading to guests being held at the entrance for some time.
It’s fair to suggest the entrance crowds were at a standstill until an official decision was made to let all guests in without scanning a MagicBand or ticket.
During the “peek crowd times”, fingerprint/biometric scanning is sometimes disabled, but it’s unusual to have no scanning of MagicBands or ticket media take place.
Guests with MagicBands or tickets were ushered in by CMs. Given the size of the crowd, it would appear it was a safety concern, which is why guests were let in.
Within minutes, the backed up entrance was cleared using the above-mentioned method. The video below shows CMs ushering the guests into the park:
At approxminetly 12:41pm1, CMs started using iPads to scan guests in as a back-up method whilst the physical touch points remained down. Entrance issues were also being reported by guests at Disney’s Hollywood Studios.
MagicBand touch points were back up and running at the park at around 1:07 pm1.
1: EST – U.S. Timezone
Source: WDWNT
