Guests have taken to X to express their disappointment over Universal Express during the opening weekend of Halloween Horror Nights 32 at Universal Studios Florida over the last few days.
On the 3rd September, 2023, X user @PhonesAndDrones posted the following with a photo:
“HHN opening weekend was a BLAST but the express pass situation was beyond disappointing @UniversalORL for the price we pay for them. These issues should not exist and I hear I’m not alone.”@PhonesAndDrones
@PhonesAndDrones was correct, they weren’t alone. On the same day, X user @SnowyOwlTwit shared their views in the replies of a Universal Orlando post. You can read what @SnowyOwlTwit posted below:
“Fix the #HHN32 Express Pass Lines. Told by employees working lines that they’re told to dump the Standby line 1st, then let Express in. We waited, as over 200 people went before us in stand by, even [though] we were the only 2 in the Express Line. We PAID to Wait LONGER than stand by.@SnowyOwlTwit
“Its very unfair practice [two] charge ppl in EXPRESS & have them wait up to 20 additional mins while standby flies by. Its all over FB groups. I’m sure people [are] going [to] STOP buying Express because of it. Express means express – not, we will get [to you] after we get these 500 people in.”@SnowyOwlTwit
Following @SnowyOwlTwit’s posts, Universal Orlando (via @UniversalORL on X) responded by saying:
“Hello. We always strive to ensure that the wait times in the express queues in less than the posted standby wait time, and we apologise if you visit did not reflect that. Please be assured that your feedback will be shared with the appropriate teams for review.”@UniversalOrlando
You can find more X posts from disappointed guests below:
We’re in the process of reaching out to Universal Orlando to try and find out more. Stay tuned for possible updates. In our opinion, we believe the issue is just a blip because it’s the opening weekend.
Did you attend the opening weekend of HHN 32 at Universal Studios Florida? Did you have the same experience as the above guests did with Universal Express? Let us know in the comments below.
Stay tuned to Orlando Theme Park Zone for more Orlando theme park-related news and information.