As Disney continues to assess the best approach for getting guests on Star Wars: Rise of the Resistance (SW: ROTR) at Disney’s Hollywood Studios, they have offered an update on the boarding group return windows.
Guests were given a two-hour return window to ride SW: ROTR up until recently. This essentially means that if your boarding group was called at 1:00pm for example, you’d have until 3:00pm to ride the attraction.
Even though the flexibility of a two-hour return is wonderful for the guests, it makes life hard for crowd management. Disney has offered the following with regards to boarding group windows as a result:
Guests will be given a specific window of time of either one or two hours to return though their My Disney Experience App.
This is in “contrast” to the two-hour window that guests have been used to since SW: ROTR opened in early December.
The unanswered question at this time is how it is determined who gets a two-hour window and who gets a one-hour window. However, Disney hasn’t revealed the criteria for that choice.
Source: Blog Mickey